This Friday morning (30) Itaú customers complained about instability in the bank's application and digital channels.
According to DownDetector, a portal that captures the operation of websites, applications and online services, the unavailability of the system started around 5:30 am this morning. Around 8:10 am, the digital services of Banco Itaú had the peak of complaints, 1.850 user registrations.
Read more:
- NFT platform promises to favor independent cinema trade
- “Market is immature and highly speculative”, says NFT expert
- Epic Games welcomes blockchain and NFT games as Steam bans them
The bank's name was popular on Twitter, users complaining that the unavailability of access to the bank's application and digital channels happens precisely on the day they receive payment.
@itau app off the air in the middle of payment Friday??? The day didn't start well...
— Suellen Ribeiro (@Suellen96989262) September 30, 2022Spectacular that on payday, the Itaú app decides not to work. The poor in this country don't deserve a single joy.
— Leonor Macedo (@subversiva) September 30, 2022Hello @itau, early in the day testing my patience aiai pic.twitter./cwiasgzPdL
— Luciane Israel (@Lu_uciane) September 30, 2022Payment dropped, but the Itaú app is not opening pic.twitter./TjPCbhCEwH
— Bruno Rodrigues (@bruno_mr29) September 30, 2022Help us there Itaú @itau pic.twitter./ImYKvbeveK
— Mr. Gus Fring (@Gudweiser) September 30, 2022
In a post on Twitter, Itaú's profile said that an outage was found on its digital channels and that the bank's team was already working to solve the problem.
We detected an unavailability in our digital channels, causing access difficulties at this time. We apologize and reinforce that our team is working to resolve the issue as soon as possible.
— Itaú (@itau) September 30, 2022Later, in a message pinned to the profile, around 10:30 am, Itaú published another tweet informing that the service channels were regularized and became available again.
Our digital service channels have been re-established.
We apologize for the inconvenience.
The instability of Itaú's digital channels happens one day after the PIX becomes unavailable in several banks. The largest record of complaints on Downdetector was about Nubank peak of 430 records. The increase in complaints was followed by Itaú 189 occurrences, PicPay 43, Caixa Econômica Federal 26, Banco do Brasil 25, ITI 21, Santander 12 and Bradesco and Inter 11.
Have you watched our new videos on YouTube? Subscribe to our channel!
